AI readiness of customer support websites: 19 sites scored
On 2026-10-18 we ran the same checks as our free scan on 19 customer support homepages. Median score: 85 out of 100. 8 of 19 have an llms.txt file. None of them block any of the 8 AI crawlers we test. 2 served our checker a bot challenge page instead of the homepage.
See how your site compares with these 19. Free, no signup, under 10 seconds.
Most common problems in customer support
Each count is the number of homepages in this group with that finding on 2026-10-18. The example shows the evidence our checker saved for one of them.
JSON-LD schema missing or with errors: 14 of 19 sites
Example from tawk.to (55/100): No JSON-LD structured data on the homepage
No <script type="application/ld+json"> block in the HTML we received.
Fix: Add an Organization (or LocalBusiness) JSON-LD block to the homepage with name, url, logo, and sameAs links. The $19 report includes a ready-to-paste block for your site.
No llms.txt, or one with gaps: 11 of 19 sites
Example from helpscout.com (65/100): No llms.txt
GET /llms.txt returned 404.
Fix: Create /llms.txt: a # title, a > one-line summary, then ## sections that list key pages as [name](url). Draft one free at checkaiready.com/llms-txt-generator.
Heavy homepage HTML or render-blocking scripts: 11 of 19 sites
Example from groovehq.com (75/100): HTML size 311 KB, 25 script tags
1 render-blocking script in <head>: /_next/static/immutable/chunks/0c0hxoamwjsbw.js
Fix: Large HTML slows crawlers and tools with size limits. Move inline data and scripts out of the HTML.
Meta description missing or the wrong length: 6 of 19 sites
Example from reamaze.com (65/100): Meta description, 203 characters
content="Re:amaze is Simple, Intuitive Customer Support Software. Support, Engage, and Convert Customers with Chat, Social, SMS, FAQ, and Email on a Single Platform. Everything you need to impress your customers."
Fix: Trim to about 160 characters.
Sitemap missing or broken: 6 of 19 sites
Example from drift.com (75/100): No sitemap found
robots.txt has no Sitemap: line. GET https://www.salesloft.com/platform/drift/sitemap.xml returned 404.
Fix: Publish /sitemap.xml and add "Sitemap: https://drift.com/sitemap.xml" to robots.txt.
Title missing or too long: 3 of 19 sites
Example from olark.com (85/100): Title, 78 characters
<title>Olark — More than a chatbot. An AI agent that works your marketing funnel 24/7</title>
Fix: Shorten to about 50 to 60 characters so tools do not cut it off.
Most missed scored tests
- llms.txt: missing on 11 of 19
- Sitemap: missing on 3 of 19
- JSON-LD schema on the homepage: missing on 3 of 19
Highest scores in customer support
- chatwoot.com: 100/100. Passes all six tests.
- front.com: 100/100. Passes all six tests.
- gorgias.com: 100/100. Passes all six tests.
Lowest score in this group: tawk.to at 55/100.
All 19 sites
| # | Site | Score | llms.txt | JSON-LD schema on the homepage | Meta description | Text readable without JavaScript | Sitemap | AI crawlers allowed |
|---|---|---|---|---|---|---|---|---|
| 1 | chatwoot.com | 100 | Yes | Yes | Yes | Yes | Yes | 8/8 |
| 2 | front.com | 100 | Yes | Yes | Yes | Yes | Yes | 8/8 |
| 3 | gorgias.com | 100 | Yes | Yes | Yes | Yes | Yes | 8/8 |
| 4 | intercom.com | 100 | Yes | Yes | Yes | Yes | Yes | 8/8 |
| 5 | livechat.com | 100 | Yes | Yes | Yes | Yes | Yes | 8/8 |
| 6 | richpanel.com | 100 | Yes | Yes | Yes | Yes | Yes | 8/8 |
| 7 | tidio.com | 100 | Yes | Yes | Yes | Yes | Yes | 8/8 |
| 8 | zendesk.com | 100 | Yes | Yes | Yes | Yes | Yes | 8/8 |
| 9 | crisp.chat | 85 | No | Yes | Yes | Yes | Yes | 8/8 |
| 10 | freshdesk.com | 85 | No | Yes | Yes | Yes | Yes | 8/8 |
| 11 | helpwise.io | 85 | No | Yes | Yes | Yes | Yes | 8/8 |
| 12 | hiverhq.com | 85 | No | Yes | Yes | Yes | Yes | 8/8 |
| 13 | kayako.com | 85 | No | Yes | Yes | Yes | Yes | 8/8 |
| 14 | olark.com | 85 | No | Yes | Yes | Yes | Yes | 8/8 |
| 15 | drift.com | 75 | No | Yes | Yes | Yes | No | 8/8 |
| 16 | groovehq.com | 75 | No | Yes | Yes | Yes | No | 8/8 |
| 17 | helpscout.com | 65 | No | No | Yes | Yes | Yes | 8/8 |
| 18 | reamaze.com | 65 | No | No | Yes | Yes | Yes | 8/8 |
| 19 | tawk.to | 55 | No | No | Yes | Yes | No | 8/8 |
Ties share the order by domain name. Every score is a real result from the 2026-10-18 scan. The sites did not ask to be listed and are not affiliated with us. To change or remove a listing, email [email protected].
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Questions
How AI ready are customer support websites?
On 2026-10-18 we scored 19 customer support homepages. The median score was 85 out of 100. 8 of 19 had an llms.txt file. None blocked any of the 8 AI crawlers we test.
What is the most common AI readiness problem for customer support sites?
JSON-LD schema missing or with errors: we found it on 14 of 19 homepages in the 2026-10-18 scan.
How do I check my own site?
Enter your domain in the free checker on this page. It reads robots.txt, your homepage, llms.txt and your sitemap, then shows each finding with the evidence and a fix. It takes under 10 seconds.
What does the $19 report add?
The free check reads your homepage. The $19 report reads up to 25 pages, tests 18 AI agents against robots.txt on each path, validates the schema on every page, grades your llms.txt and gives copy-paste fixes. You get it as a web page and a PDF.
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