AI readiness leaderboard · Customer support
AI readiness of tawk.to: 55/100
55/100
We checked tawk.to on 2026-10-18 with our free checker: six scored tests plus evidence for each finding. The score reflects the site on that date. The site may have changed after that date.
| Test | Result | Points |
|---|---|---|
| llms.txt | No | 0 of 15 |
| JSON-LD schema on the homepage | No | 0 of 20 |
| Meta description | Yes | 10 of 10 |
| Text readable without JavaScript | Yes | 20 of 20 |
| Sitemap | No | 0 of 10 |
| AI crawlers allowed in robots.txt | 8 of 8 | 25 of 25 |
Compared with Customer support
tawk.to ranks 19 of 19 customer support sites in this scan (ties share the order by domain name). The median score in this group is 85. 8 of 19 have an llms.txt file.
Findings with evidence
ImproveNo robots.txt
GET /robots.txt returned 404.
Fix: Publish /robots.txt with your rules and a Sitemap: line, so each crawler sees an explicit policy.
FixNo llms.txt
GET /llms.txt returned 404.
Fix: Create /llms.txt: a # title, a > one-line summary, then ## sections that list key pages as [name](url). Draft one free at checkaiready.com/llms-txt-generator.
FixNo JSON-LD structured data on the homepage
No <script type="application/ld+json"> block in the HTML we received.
Fix: Add an Organization (or LocalBusiness) JSON-LD block to the homepage with name, url, logo, and sameAs links. The $19 report includes a ready-to-paste block for your site.
FixNo sitemap found
robots.txt has no Sitemap: line. GET https://tawk.to/sitemap.xml returned 404.
Fix: Publish /sitemap.xml and add "Sitemap: https://tawk.to/sitemap.xml" to robots.txt.
ImproveServer responded in 1221 ms
Time to response headers from our checker, after 1 redirect. Final URL: https://www.tawk.to/
Fix: Slow responses can make crawlers give up. Add page caching or a CDN in front of the homepage.
ImproveHTML size 595 KB, 34 script tags
1 render-blocking script in <head>: /_next/static/chunks/a6dad97d9634a72d.js
Fix: Large HTML slows crawlers and tools with size limits. Move inline data and scripts out of the HTML.
15 checks passed or noted
PassGPTBot (OpenAI, training): allowed on /
No robots.txt found, so every bot is allowed by default.
PassOAI-SearchBot (OpenAI, ChatGPT search): allowed on /
No robots.txt found, so every bot is allowed by default.
PassChatGPT-User (OpenAI, live fetch for users): allowed on /
No robots.txt found, so every bot is allowed by default.
PassClaudeBot (Anthropic, training): allowed on /
No robots.txt found, so every bot is allowed by default.
PassClaude-SearchBot (Anthropic, Claude search): allowed on /
No robots.txt found, so every bot is allowed by default.
PassPerplexityBot (Perplexity, search index): allowed on /
No robots.txt found, so every bot is allowed by default.
PassGoogle-Extended (Google, Gemini training control): allowed on /
No robots.txt found, so every bot is allowed by default.
PassCCBot (Common Crawl, open dataset): allowed on /
No robots.txt found, so every bot is allowed by default.
PassTitle, 50 characters
<title>tawk.to - Free Live Chat Software for Your Website</title>
PassMeta description, 150 characters
content="One free inbox for all your customer channels. Live chat, ticketing, knowledge base, AI assist, and CRM — all in one place. Trusted by 6M+ businesses."
PassOpen Graph tags present
og:title: tawk.to - Free Live Chat Software for Your Website og:description: One free inbox for all your customer channels. Live chat, ticketing, knowledge base, AI a… og:image: https://www.tawk.to/share-card.png
PassCanonical link set
<link rel="canonical" href="https://www.tawk.to/">
PassLanguage declared: en
<html lang="en">
Pass1 H1 heading
<h1>How millions of companies delight engage support service empower delight billions of customers.</h1>
Pass10,340 characters of text without JavaScript
Text starts: "tawk.to - Free Live Chat Software for Your Website Home Products Resources Add-ons Why Free? English English Русский Italiano Español Français Português (Brasi…"
Is this your site? Run a fresh free check. Get the $19 deep report (up to 25 pages, 18 AI agents per path), or add an AI-ready badge after your check.
Scoring: llms.txt 15, JSON-LD 20, meta description 10, readable text 20, sitemap 10, AI crawler access 25. Want this page changed or removed? Email [email protected].
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