AI readiness leaderboard · Customer support

AI readiness of intercom.com: 100/100

100/100

We checked intercom.com on 2026-10-18 with our free checker: six scored tests plus evidence for each finding. The score reflects the site on that date. The site may have changed after that date.

Test	Result	Points
llms.txt	Yes	15 of 15
JSON-LD schema on the homepage	Yes	20 of 20
Meta description	Yes	10 of 10
Text readable without JavaScript	Yes	20 of 20
Sitemap	Yes	10 of 10
AI crawlers allowed in robots.txt	8 of 8	25 of 25

Compared with Customer support

intercom.com ranks 4 of 19 customer support sites in this scan (ties share the order by domain name). The median score in this group is 85. 8 of 19 have an llms.txt file.

Findings with evidence

ImproveJSON-LD: 1 block, types WebSite, Organization, ImageObject, WebPage, Product, SoftwareApplication, Offer, UnitPriceSpecification, QuantitativeValue, ItemList, ListItem, BreadcrumbList

Organization is missing recommended sameAs. Product is missing recommended image. Offer is missing recommended availability. Product is missing recommended offers, image.

Fix: Fix the listed properties, then retest at validator.schema.org.

ImproveMeta description, 192 characters

content="Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before."

Fix: Trim to about 160 characters.

FixServer responded in 2378 ms

Time to response headers from our checker, after 1 redirect. Final URL: https://www.intercom.com/

Fix: Slow responses can make crawlers give up. Add page caching or a CDN in front of the homepage.

ImproveHTML size 976 KB, 38 script tags

1 render-blocking script in <head>: https://vercel.intercom.com/_next/static/immutable/chunks/0c0hxoamwjsbw.js

Fix: Large HTML slows crawlers and tools with size limits. Move inline data and scripts out of the HTML.

17 checks passed or noted

PassGPTBot (OpenAI, training): allowed on /

User-agent: *
Disallow: /api/
Disallow: /assets/books
Disallow: /early-stage/*
Disallow: /blogtest
Disallow: /beta/*
(2 more lines)
Group "*" has no rule for /.

PassOAI-SearchBot (OpenAI, ChatGPT search): allowed on /

User-agent: *
Disallow: /api/
Disallow: /assets/books
Disallow: /early-stage/*
Disallow: /blogtest
Disallow: /beta/*
(2 more lines)
Group "*" has no rule for /.

PassChatGPT-User (OpenAI, live fetch for users): allowed on /

User-agent: *
Disallow: /api/
Disallow: /assets/books
Disallow: /early-stage/*
Disallow: /blogtest
Disallow: /beta/*
(2 more lines)
Group "*" has no rule for /.

PassClaudeBot (Anthropic, training): allowed on /

User-agent: *
Disallow: /api/
Disallow: /assets/books
Disallow: /early-stage/*
Disallow: /blogtest
Disallow: /beta/*
(2 more lines)
Group "*" has no rule for /.

PassClaude-SearchBot (Anthropic, Claude search): allowed on /

User-agent: *
Disallow: /api/
Disallow: /assets/books
Disallow: /early-stage/*
Disallow: /blogtest
Disallow: /beta/*
(2 more lines)
Group "*" has no rule for /.

PassPerplexityBot (Perplexity, search index): allowed on /

User-agent: *
Disallow: /api/
Disallow: /assets/books
Disallow: /early-stage/*
Disallow: /blogtest
Disallow: /beta/*
(2 more lines)
Group "*" has no rule for /.

PassGoogle-Extended (Google, Gemini training control): allowed on /

User-agent: *
Disallow: /api/
Disallow: /assets/books
Disallow: /early-stage/*
Disallow: /blogtest
Disallow: /beta/*
(2 more lines)
Group "*" has no rule for /.

PassCCBot (Common Crawl, open dataset): allowed on /

User-agent: *
Disallow: /api/
Disallow: /assets/books
Disallow: /early-stage/*
Disallow: /blogtest
Disallow: /beta/*
(2 more lines)
Group "*" has no rule for /.

Passllms.txt found and well formed

First line: "# intercom.com — llms.txt". 15 ## sections, 67 links, 9062 bytes.

NoteNo llms-full.txt

GET /llms-full.txt returned 404.

Fix: Optional: publish /llms-full.txt with the full text of key pages for tools that want more than a map.

PassTitle, 62 characters

<title>Intercom | A complete system for human and AI customer service</title>

PassOpen Graph tags present

og:title: Intercom | A complete system for human and AI customer service
og:description: Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every cus…
og:image: https://cdn.sanity.io/images/4bgok82s/monorepo-static-assets/9d9c4802c510e9279b7525a4dd28…

PassCanonical link set

<link rel="canonical" href="https://www.intercom.com">

PassLanguage declared: en

<html lang="en">

Pass1 H1 heading

<h1>A complete system for AI and human customer service</h1>

Pass238,497 characters of text without JavaScript

Text starts: "Intercom | A complete system for human and AI customer service Log in Contact sales View demo Start free trial Fin AI Agent → Product Explore all products Inte…"

PassSitemap found, 7 child sitemaps

robots.txt: Sitemap: https://www.intercom.com/sitemap.xml
GET https://www.intercom.com/sitemap.xml returned 200.

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Scoring: llms.txt 15, JSON-LD 20, meta description 10, readable text 20, sitemap 10, AI crawler access 25. Want this page changed or removed? Email [email protected].

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