AI readiness leaderboard · Customer support
AI readiness of helpscout.com: 65/100
65/100
We checked helpscout.com on 2026-10-18 with our free checker: six scored tests plus evidence for each finding. The score reflects the site on that date. The site may have changed after that date.
| Test | Result | Points |
|---|---|---|
| llms.txt | No | 0 of 15 |
| JSON-LD schema on the homepage | No | 0 of 20 |
| Meta description | Yes | 10 of 10 |
| Text readable without JavaScript | Yes | 20 of 20 |
| Sitemap | Yes | 10 of 10 |
| AI crawlers allowed in robots.txt | 8 of 8 | 25 of 25 |
Compared with Customer support
helpscout.com ranks 17 of 19 customer support sites in this scan (ties share the order by domain name). The median score in this group is 85. 8 of 19 have an llms.txt file.
Findings with evidence
FixNo llms.txt
GET /llms.txt returned 404.
Fix: Create /llms.txt: a # title, a > one-line summary, then ## sections that list key pages as [name](url). Draft one free at checkaiready.com/llms-txt-generator.
FixNo JSON-LD structured data on the homepage
No <script type="application/ld+json"> block in the HTML we received.
Fix: Add an Organization (or LocalBusiness) JSON-LD block to the homepage with name, url, logo, and sameAs links. The $19 report includes a ready-to-paste block for your site.
ImproveTitle, 68 characters
<title>Help Scout: The AI-driven support platform for customer-first brands</title>
Fix: Shorten to about 50 to 60 characters so tools do not cut it off.
FixServer responded in 2049 ms
Time to response headers from our checker, after 1 redirect. Final URL: https://www.helpscout.com/
Fix: Slow responses can make crawlers give up. Add page caching or a CDN in front of the homepage.
ImproveHTML size 689 KB, 8 script tags
1 render-blocking script in <head>: https://transcend-cdn.com/cm/3bdaa494-a857-49d6-a530-2b00d656dbc1/airgap.js
Fix: Large HTML slows crawlers and tools with size limits. Move inline data and scripts out of the HTML.
15 checks passed or noted
PassGPTBot (OpenAI, training): allowed on /
User-agent: * Allow: / Disallow: /ab/ Matching rule: "allow: /" in group "*".
PassOAI-SearchBot (OpenAI, ChatGPT search): allowed on /
User-agent: * Allow: / Disallow: /ab/ Matching rule: "allow: /" in group "*".
PassChatGPT-User (OpenAI, live fetch for users): allowed on /
User-agent: * Allow: / Disallow: /ab/ Matching rule: "allow: /" in group "*".
PassClaudeBot (Anthropic, training): allowed on /
User-agent: * Allow: / Disallow: /ab/ Matching rule: "allow: /" in group "*".
PassClaude-SearchBot (Anthropic, Claude search): allowed on /
User-agent: * Allow: / Disallow: /ab/ Matching rule: "allow: /" in group "*".
PassPerplexityBot (Perplexity, search index): allowed on /
User-agent: * Allow: / Disallow: /ab/ Matching rule: "allow: /" in group "*".
PassGoogle-Extended (Google, Gemini training control): allowed on /
User-agent: * Allow: / Disallow: /ab/ Matching rule: "allow: /" in group "*".
PassCCBot (Common Crawl, open dataset): allowed on /
User-agent: * Allow: / Disallow: /ab/ Matching rule: "allow: /" in group "*".
PassMeta description, 159 characters
content="Help Scout delivers all the powerful, intuitive features you need to deliver exceptional support at a fraction of the cost of other customer service platforms."
PassOpen Graph tags present
og:title: Help Scout: The AI-driven support platform for customer-first brands og:description: Help Scout delivers all the powerful, intuitive features you need to deliver exceptional … og:image: https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v…
PassCanonical link set
<link rel="canonical" href="https://www.helpscout.com/">
PassLanguage declared: en
<html lang="en">
Pass1 H1 heading
<h1>Where support teams turn conversations into resolutions intelligence renewals signals word-of-mouth…</h1>
Pass6,719 characters of text without JavaScript
Text starts: "Help Scout: The AI-driven support platform for customer-first brands Skip to content Menu Close Menu Product Inbox Deliver exceptional support at every touchpo…"
PassSitemap found, 1 child sitemaps
robots.txt: Sitemap: https://www.helpscout.com/sitemap.xml GET https://www.helpscout.com/sitemap.xml returned 200.
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Scoring: llms.txt 15, JSON-LD 20, meta description 10, readable text 20, sitemap 10, AI crawler access 25. Want this page changed or removed? Email [email protected].
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