AI readiness leaderboard · Customer support

AI readiness of hiverhq.com: 85/100

85/100

We checked hiverhq.com on 2026-10-18 with our free checker: six scored tests plus evidence for each finding. The score reflects the site on that date. The site may have changed after that date.

Test	Result	Points
llms.txt	No	0 of 15
JSON-LD schema on the homepage	Yes	20 of 20
Meta description	Yes	10 of 10
Text readable without JavaScript	Yes	20 of 20
Sitemap	Yes	10 of 10
AI crawlers allowed in robots.txt	8 of 8	25 of 25

Compared with Customer support

hiverhq.com ranks 12 of 19 customer support sites in this scan (ties share the order by domain name). The median score in this group is 85. 8 of 19 have an llms.txt file.

Findings with evidence

FixNo llms.txt

GET /llms.txt returned no response.

Fix: Create /llms.txt: a # title, a > one-line summary, then ## sections that list key pages as [name](url). Draft one free at checkaiready.com/llms-txt-generator.

FixJSON-LD: 1 block, types Organization, ImageObject, ContactPoint, OfferCatalog, Offer, WebSite, WebPage, SoftwareApplication, VideoObject

Offer is missing required price, priceCurrency. Offer is missing recommended availability.

Fix: Fix the listed properties, then retest at validator.schema.org.

ImproveSitemap listed in robots.txt but did not load

robots.txt: Sitemap: https://hiverhq.com/sitemap_index.xml
GET /sitemap.xml returned no response.

Fix: Fix the sitemap URL so it returns XML with status 200.

ImproveServer responded in 1005 ms

Time to response headers from our checker. Final URL: https://hiverhq.com/

Fix: Slow responses can make crawlers give up. Add page caching or a CDN in front of the homepage.

ImproveHTML size 928 KB, 80 script tags

2 render-blocking scripts in <head>: https://hiverhq.com/wp-includes/js/jquery/jquery.min.js?ver=3.7.1

Fix: Large HTML slows crawlers and tools with size limits. Move inline data and scripts out of the HTML.

15 checks passed or noted

PassGPTBot (OpenAI, training): allowed on /

User-Agent: *
Disallow: /wp-admin/
Allow: /wp-admin/admin-ajax.php
Disallow: /signup-omni
Disallow: /signup-hig
Group "*" has no rule for /.

PassOAI-SearchBot (OpenAI, ChatGPT search): allowed on /

User-Agent: *
Disallow: /wp-admin/
Allow: /wp-admin/admin-ajax.php
Disallow: /signup-omni
Disallow: /signup-hig
Group "*" has no rule for /.

PassChatGPT-User (OpenAI, live fetch for users): allowed on /

User-Agent: *
Disallow: /wp-admin/
Allow: /wp-admin/admin-ajax.php
Disallow: /signup-omni
Disallow: /signup-hig
Group "*" has no rule for /.

PassClaudeBot (Anthropic, training): allowed on /

User-Agent: *
Disallow: /wp-admin/
Allow: /wp-admin/admin-ajax.php
Disallow: /signup-omni
Disallow: /signup-hig
Group "*" has no rule for /.

PassClaude-SearchBot (Anthropic, Claude search): allowed on /

User-Agent: *
Disallow: /wp-admin/
Allow: /wp-admin/admin-ajax.php
Disallow: /signup-omni
Disallow: /signup-hig
Group "*" has no rule for /.

PassPerplexityBot (Perplexity, search index): allowed on /

User-Agent: *
Disallow: /wp-admin/
Allow: /wp-admin/admin-ajax.php
Disallow: /signup-omni
Disallow: /signup-hig
Group "*" has no rule for /.

PassGoogle-Extended (Google, Gemini training control): allowed on /

User-Agent: *
Disallow: /wp-admin/
Allow: /wp-admin/admin-ajax.php
Disallow: /signup-omni
Disallow: /signup-hig
Group "*" has no rule for /.

PassCCBot (Common Crawl, open dataset): allowed on /

User-Agent: *
Disallow: /wp-admin/
Allow: /wp-admin/admin-ajax.php
Disallow: /signup-omni
Disallow: /signup-hig
Group "*" has no rule for /.

PassTitle, 52 characters

<title>Hiver: Agentic Omnichannel Customer Service Platform</title>

PassMeta description, 135 characters

content="More than 10,000 teams use Hiver to tackle complex support across channels with AI, cross-team collaboration, ticketing, and workflows."

PassOpen Graph tags present

og:title: Hiver: Agentic Omnichannel Customer Service Platform
og:description: More than 10,000 teams use Hiver to tackle complex support across channels with AI, cross…
og:image: https://hiverhq.com/wp-content/uploads/2026/07/Option-1.png

PassCanonical link set

<link rel="canonical" href="https://hiverhq.com">

PassLanguage declared: en-US

<html lang="en-US">

Pass1 H1 heading

<h1>The agentic customer service platform built for complex support</h1>

Pass19,813 characters of text without JavaScript

Text starts: "Hiver: Agentic Omnichannel Customer Service Platform Skip to content Product Use cases Email Collaborative Shared Inboxes Chat AI Agents that resolve requests …"

Is this your site? Run a fresh free check. Get the $19 deep report (up to 25 pages, 18 AI agents per path), or add an AI-ready badge after your check.

See how all 19 customer support sites compare: common problems, real evidence and the full table.

Scoring: llms.txt 15, JSON-LD 20, meta description 10, readable text 20, sitemap 10, AI crawler access 25. Want this page changed or removed? Email [email protected].

AI crawler and llms.txt updates

Get an email when AI crawlers, robots.txt rules, or llms.txt practice change. Up to two emails a month.

We send a confirmation link first. See the privacy policy.