AI readiness leaderboard · Customer support
AI readiness of livechat.com: 100/100
100/100
We checked livechat.com on 2026-10-18 with our free checker: six scored tests plus evidence for each finding. The score reflects the site on that date. The site may have changed after that date.
| Test | Result | Points |
|---|---|---|
| llms.txt | Yes | 15 of 15 |
| JSON-LD schema on the homepage | Yes | 20 of 20 |
| Meta description | Yes | 10 of 10 |
| Text readable without JavaScript | Yes | 20 of 20 |
| Sitemap | Yes | 10 of 10 |
| AI crawlers allowed in robots.txt | 8 of 8 | 25 of 25 |
Compared with Customer support
livechat.com ranks 5 of 19 customer support sites in this scan (ties share the order by domain name). The median score in this group is 85. 8 of 19 have an llms.txt file.
Findings with evidence
FixHomepage is set to noindex
<meta name="robots" content="noindex">
Fix: Remove noindex. Search engines drop noindex pages and AI search tools that use those indexes skip them.
FixServer responded in 2191 ms
Time to response headers from our checker, after 1 redirect. Final URL: https://www.livechat.com/
Fix: Slow responses can make crawlers give up. Add page caching or a CDN in front of the homepage.
20 checks passed or noted
PassGPTBot (OpenAI, training): allowed on /
User-agent: * Disallow: /wordpress/wp-admin/ Allow: /wordpress/wp-admin/admin-ajax.php Disallow: /marketplace/search Disallow: /marketplace/search/ Disallow: /community/auth/ (28 more lines) Group "*" has no rule for /.
PassOAI-SearchBot (OpenAI, ChatGPT search): allowed on /
User-agent: * Disallow: /wordpress/wp-admin/ Allow: /wordpress/wp-admin/admin-ajax.php Disallow: /marketplace/search Disallow: /marketplace/search/ Disallow: /community/auth/ (28 more lines) Group "*" has no rule for /.
PassChatGPT-User (OpenAI, live fetch for users): allowed on /
User-agent: * Disallow: /wordpress/wp-admin/ Allow: /wordpress/wp-admin/admin-ajax.php Disallow: /marketplace/search Disallow: /marketplace/search/ Disallow: /community/auth/ (28 more lines) Group "*" has no rule for /.
PassClaudeBot (Anthropic, training): allowed on /
User-agent: * Disallow: /wordpress/wp-admin/ Allow: /wordpress/wp-admin/admin-ajax.php Disallow: /marketplace/search Disallow: /marketplace/search/ Disallow: /community/auth/ (28 more lines) Group "*" has no rule for /.
PassClaude-SearchBot (Anthropic, Claude search): allowed on /
User-agent: * Disallow: /wordpress/wp-admin/ Allow: /wordpress/wp-admin/admin-ajax.php Disallow: /marketplace/search Disallow: /marketplace/search/ Disallow: /community/auth/ (28 more lines) Group "*" has no rule for /.
PassPerplexityBot (Perplexity, search index): allowed on /
User-agent: * Disallow: /wordpress/wp-admin/ Allow: /wordpress/wp-admin/admin-ajax.php Disallow: /marketplace/search Disallow: /marketplace/search/ Disallow: /community/auth/ (28 more lines) Group "*" has no rule for /.
PassGoogle-Extended (Google, Gemini training control): allowed on /
User-agent: * Disallow: /wordpress/wp-admin/ Allow: /wordpress/wp-admin/admin-ajax.php Disallow: /marketplace/search Disallow: /marketplace/search/ Disallow: /community/auth/ (28 more lines) Group "*" has no rule for /.
PassCCBot (Common Crawl, open dataset): allowed on /
User-agent: * Disallow: /wordpress/wp-admin/ Allow: /wordpress/wp-admin/admin-ajax.php Disallow: /marketplace/search Disallow: /marketplace/search/ Disallow: /community/auth/ (28 more lines) Group "*" has no rule for /.
Passllms.txt found and well formed
First line: "# LiveChat - The Best AI Live Chat Software for Business | LiveChat.com". 26 ## sections, 348 links, 99795 bytes.
NoteNo llms-full.txt
GET /llms-full.txt returned 404.
Fix: Optional: publish /llms-full.txt with the full text of key pages for tools that want more than a map.
PassJSON-LD: 1 block, types Corporation, PostalAddress, ContactPoint, ImageObject, WebSite, SearchAction, EntryPoint, WebApplication, AggregateRating, Brand, AggregateOffer, Offer, QuantitativeValue, UnitPriceSpecification, WebPage
Every typed block has its required properties.
PassTitle, 49 characters
<title>Live Chat Software with AI by Text | LiveChat.com</title>
PassMeta description, 151 characters
content="Text is live chat software for your website with an AI Agent that answers 24/7. Qualify leads and track sales from chats. Start your free 14-day trial."
PassOpen Graph tags present
og:title: Live Chat Software with AI by Text | LiveChat.com og:description: Text is live chat software for your website with an AI Agent that answers 24/7. Qualify l… og:image: https://www.livechat.com/images/og-homepage-text.0bebc9d80a9dd3f97e24ff116db46ffd76ae2225…
PassCanonical link set
<link rel="canonical" href="https://www.livechat.com/">
PassLanguage declared: en-US
<html lang="en-US">
Pass1 H1 heading
<h1>Put live chat on your website</h1>
Pass10,972 characters of text without JavaScript
Text starts: "Live Chat Software with AI by Text | LiveChat.com events#send"> Menu Close Product events#send">AI agent Answers that close sales events#send">AI live chat AI …"
PassSitemap found, 10 child sitemaps
robots.txt: Sitemap: https://www.livechat.com/sitemap.xml GET https://www.livechat.com/sitemap.xml returned 200.
PassHTML size 253 KB, 20 script tags
0 render-blocking scripts in <head>
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Scoring: llms.txt 15, JSON-LD 20, meta description 10, readable text 20, sitemap 10, AI crawler access 25. Want this page changed or removed? Email [email protected].
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