AI readiness leaderboard · Customer support

AI readiness of kayako.com: 85/100

85/100

We checked kayako.com on 2026-10-18 with our free checker: six scored tests plus evidence for each finding. The score reflects the site on that date. The site may have changed after that date.

Test	Result	Points
llms.txt	No	0 of 15
JSON-LD schema on the homepage	Yes	20 of 20
Meta description	Yes	10 of 10
Text readable without JavaScript	Yes	20 of 20
Sitemap	Yes	10 of 10
AI crawlers allowed in robots.txt	8 of 8	25 of 25

Compared with Customer support

kayako.com ranks 13 of 19 customer support sites in this scan (ties share the order by domain name). The median score in this group is 85. 8 of 19 have an llms.txt file.

Findings with evidence

FixHomepage serves a bot challenge page to automated clients

Our checker got a challenge page instead of your content: AI Help Desk and Customer Support Platform | Kayako. Findings below describe that page, not your real homepage.

Fix: AI crawlers get the same challenge and cannot read your site. In your CDN or firewall (Cloudflare, Akamai, Imperva), allow verified AI search bots, or lower the bot protection level on public pages.

FixNo llms.txt

GET /llms.txt returned 404.

Fix: Create /llms.txt: a # title, a > one-line summary, then ## sections that list key pages as [name](url). Draft one free at checkaiready.com/llms-txt-generator.

ImproveServer responded in 1019 ms

Time to response headers from our checker. Final URL: https://kayako.com/

Fix: Slow responses can make crawlers give up. Add page caching or a CDN in front of the homepage.

18 checks passed or noted

PassGPTBot (OpenAI, training): allowed on /

User-agent: *
Allow: /
Matching rule: "allow: /" in group "*".

PassOAI-SearchBot (OpenAI, ChatGPT search): allowed on /

User-agent: *
Allow: /
Matching rule: "allow: /" in group "*".

PassChatGPT-User (OpenAI, live fetch for users): allowed on /

User-agent: *
Allow: /
Matching rule: "allow: /" in group "*".

PassClaudeBot (Anthropic, training): allowed on /

User-agent: *
Allow: /
Matching rule: "allow: /" in group "*".

PassClaude-SearchBot (Anthropic, Claude search): allowed on /

User-agent: *
Allow: /
Matching rule: "allow: /" in group "*".

PassPerplexityBot (Perplexity, search index): allowed on /

User-agent: *
Allow: /
Matching rule: "allow: /" in group "*".

PassGoogle-Extended (Google, Gemini training control): allowed on /

User-agent: *
Allow: /
Matching rule: "allow: /" in group "*".

PassCCBot (Common Crawl, open dataset): allowed on /

User-agent: *
Allow: /
Matching rule: "allow: /" in group "*".

PassJSON-LD: 1 block, types WebPage, ReadAction, ImageObject, BreadcrumbList, ListItem, WebSite, SearchAction, EntryPoint, PropertyValueSpecification, Organization

Every typed block has its required properties.

PassTitle, 51 characters

<title>AI Help Desk and Customer Support Platform | Kayako</title>

PassMeta description, 162 characters

content="Automate 60% of support tickets with Kayako&#039;s AI-first customer support platform. Discover how companies save $500K yearly. Get your personalized demo today."

PassOpen Graph tags present

og:title: AI Help Desk and Customer Support Platform | Kayako
og:description: Automate 60% of support tickets with Kayako&#039;s AI-first customer support platform. Di…
og:image: https://kayako.com/wp-content/uploads/2024/11/Tkets-1.png

PassCanonical link set

<link rel="canonical" href="https://kayako.com/">

PassLanguage declared: en-US

<html lang="en-US">

Pass1 H1 heading

<h1>Scale Support. Not Headcount.</h1>

Pass11,136 characters of text without JavaScript

Text starts: "AI Help Desk and Customer Support Platform | Kayako Product Industries Resources Pricing Book Strategy Session → Channels Email AI-powered email management Cha…"

PassSitemap found, 157 URLs

robots.txt: Sitemap: https://kayako.com/page-sitemap.xml
GET https://kayako.com/page-sitemap.xml returned 200.

PassHTML size 126 KB, 31 script tags

1 render-blocking script in <head>: https://kayako.com/wp-content/plugins/filter-posts-with-list/assets/js/scripts.js?ver=1792304493

Fix: Add defer or async to scripts in <head> that are not needed for first paint.

Is this your site? Run a fresh free check. Get the $19 deep report (up to 25 pages, 18 AI agents per path), or add an AI-ready badge after your check.

See how all 19 customer support sites compare: common problems, real evidence and the full table.

Scoring: llms.txt 15, JSON-LD 20, meta description 10, readable text 20, sitemap 10, AI crawler access 25. Want this page changed or removed? Email [email protected].

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