AI readiness leaderboard · Customer support

AI readiness of tidio.com: 100/100

100/100

We checked tidio.com on 2026-10-18 with our free checker: six scored tests plus evidence for each finding. The score reflects the site on that date. The site may have changed after that date.

Test	Result	Points
llms.txt	Yes	15 of 15
JSON-LD schema on the homepage	Yes	20 of 20
Meta description	Yes	10 of 10
Text readable without JavaScript	Yes	20 of 20
Sitemap	Yes	10 of 10
AI crawlers allowed in robots.txt	8 of 8	25 of 25

Compared with Customer support

tidio.com ranks 7 of 19 customer support sites in this scan (ties share the order by domain name). The median score in this group is 85. 8 of 19 have an llms.txt file.

Findings with evidence

FixHomepage serves a bot challenge page to automated clients

Our checker got a challenge page instead of your content: AI Customer Service That Turns Chats Into Revenue | Tidio. Findings below describe that page, not your real homepage.

Fix: AI crawlers get the same challenge and cannot read your site. In your CDN or firewall (Cloudflare, Akamai, Imperva), allow verified AI search bots, or lower the bot protection level on public pages.

ImproveJSON-LD: 2 blocks, types WebPage, ReadAction, BreadcrumbList, ListItem, WebSite, SearchAction, EntryPoint, PropertyValueSpecification, Organization, ImageObject, WebApplication, CreativeWork, AggregateRating, AggregateOffer, Offer

Offer is missing recommended availability. Organization is missing recommended logo, sameAs. WebApplication is missing recommended applicationCategory.

Fix: Fix the listed properties, then retest at validator.schema.org.

FixServer responded in 1929 ms

Time to response headers from our checker, after 1 redirect. Final URL: https://www.tidio.com/

Fix: Slow responses can make crawlers give up. Add page caching or a CDN in front of the homepage.

ImproveHTML size 424 KB, 33 script tags

1 render-blocking script in <head>: https://cdn.amplitude.com/script/14bf635518e29749ea5c9a26eef7294c.experiment.js

Fix: Large HTML slows crawlers and tools with size limits. Move inline data and scripts out of the HTML.

18 checks passed or noted

PassGPTBot (OpenAI, training): allowed on /

User-agent: *
Disallow: /wp-admin/*
Disallow: /tickets/satisfaction/*
Disallow: /conversations/satisfaction/*
Disallow: /people/[author]/*
Disallow: /[variant]/*
Group "*" has no rule for /.

PassOAI-SearchBot (OpenAI, ChatGPT search): allowed on /

User-agent: *
Disallow: /wp-admin/*
Disallow: /tickets/satisfaction/*
Disallow: /conversations/satisfaction/*
Disallow: /people/[author]/*
Disallow: /[variant]/*
Group "*" has no rule for /.

PassChatGPT-User (OpenAI, live fetch for users): allowed on /

User-agent: *
Disallow: /wp-admin/*
Disallow: /tickets/satisfaction/*
Disallow: /conversations/satisfaction/*
Disallow: /people/[author]/*
Disallow: /[variant]/*
Group "*" has no rule for /.

PassClaudeBot (Anthropic, training): allowed on /

User-agent: *
Disallow: /wp-admin/*
Disallow: /tickets/satisfaction/*
Disallow: /conversations/satisfaction/*
Disallow: /people/[author]/*
Disallow: /[variant]/*
Group "*" has no rule for /.

PassClaude-SearchBot (Anthropic, Claude search): allowed on /

User-agent: *
Disallow: /wp-admin/*
Disallow: /tickets/satisfaction/*
Disallow: /conversations/satisfaction/*
Disallow: /people/[author]/*
Disallow: /[variant]/*
Group "*" has no rule for /.

PassPerplexityBot (Perplexity, search index): allowed on /

User-agent: *
Disallow: /wp-admin/*
Disallow: /tickets/satisfaction/*
Disallow: /conversations/satisfaction/*
Disallow: /people/[author]/*
Disallow: /[variant]/*
Group "*" has no rule for /.

PassGoogle-Extended (Google, Gemini training control): allowed on /

User-agent: *
Disallow: /wp-admin/*
Disallow: /tickets/satisfaction/*
Disallow: /conversations/satisfaction/*
Disallow: /people/[author]/*
Disallow: /[variant]/*
Group "*" has no rule for /.

PassCCBot (Common Crawl, open dataset): allowed on /

User-agent: *
Disallow: /wp-admin/*
Disallow: /tickets/satisfaction/*
Disallow: /conversations/satisfaction/*
Disallow: /people/[author]/*
Disallow: /[variant]/*
Group "*" has no rule for /.

Passllms.txt found and well formed

First line: "# Tidio". 12 ## sections, 59 links, 12350 bytes.

Passllms-full.txt found

GET /llms-full.txt returned 200.

PassTitle, 57 characters

<title>AI Customer Service That Turns Chats Into Revenue | Tidio</title>

PassMeta description, 146 characters

content="See what your customer conversations earn. Lyro resolves questions instantly and turns the rest into sales, leads, and bookings you can attribute."

PassOpen Graph tags present

og:title: AI Customer Service That Turns Chats Into Revenue | Tidio
og:description: See what your customer conversations earn. Lyro resolves questions instantly and turns th…
og:image: https://www.tidio.com/images/seo/tidio-og.png

PassCanonical link set

<link rel="canonical" href="https://www.tidio.com/">

PassLanguage declared: en

<html lang="en">

Pass1 H1 heading

<h1>What did your last 100 conversations earn you?</h1>

Pass12,938 characters of text without JavaScript

Text starts: "AI Customer Service That Turns Chats Into Revenue | Tidio See the results Tidio ranks #1 in G2&#x27;s AI Agent Evaluations arrow_right_alt EN notifications Not…"

PassSitemap found, 4 child sitemaps

robots.txt: Sitemap: https://www.tidio.com/sitemap/sitemap.xml
GET https://www.tidio.com/sitemap/sitemap.xml returned 200.

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See how all 19 customer support sites compare: common problems, real evidence and the full table.

Scoring: llms.txt 15, JSON-LD 20, meta description 10, readable text 20, sitemap 10, AI crawler access 25. Want this page changed or removed? Email [email protected].

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