AI readiness leaderboard · Customer support
AI readiness of zendesk.com: 100/100
100/100
We checked zendesk.com on 2026-10-18 with our free checker: six scored tests plus evidence for each finding. The score reflects the site on that date. The site may have changed after that date.
| Test | Result | Points |
|---|---|---|
| llms.txt | Yes | 15 of 15 |
| JSON-LD schema on the homepage | Yes | 20 of 20 |
| Meta description | Yes | 10 of 10 |
| Text readable without JavaScript | Yes | 20 of 20 |
| Sitemap | Yes | 10 of 10 |
| AI crawlers allowed in robots.txt | 8 of 8 | 25 of 25 |
Compared with Customer support
zendesk.com ranks 8 of 19 customer support sites in this scan (ties share the order by domain name). The median score in this group is 85. 8 of 19 have an llms.txt file.
Findings with evidence
ImproveJSON-LD: 1 block, types Corporation, ImageObject, PostalAddress, ContactPoint, Organization, SoftwareApplication, Offer, WebSite, WebPage, RegisterAction, EntryPoint, Thing, ViewAction
Organization is missing recommended url, logo, sameAs.
Fix: Fix the listed properties, then retest at validator.schema.org.
FixServer responded in 2149 ms
Time to response headers from our checker, after 1 redirect. Final URL: https://www.zendesk.com/
Fix: Slow responses can make crawlers give up. Add page caching or a CDN in front of the homepage.
ImproveHTML size 869 KB, 102 script tags
0 render-blocking scripts in <head>
Fix: Large HTML slows crawlers and tools with size limits. Move inline data and scripts out of the HTML.
18 checks passed or noted
PassGPTBot (OpenAI, training): allowed on /
User-agent: * Allow: / Disallow: /thank-you/ Disallow: /thank-you-enterprise-demo/ Disallow: /company/index/thank-you/ Disallow: /lp/adwords (23 more lines) Matching rule: "allow: /" in group "*".
PassOAI-SearchBot (OpenAI, ChatGPT search): allowed on /
User-agent: * Allow: / Disallow: /thank-you/ Disallow: /thank-you-enterprise-demo/ Disallow: /company/index/thank-you/ Disallow: /lp/adwords (23 more lines) Matching rule: "allow: /" in group "*".
PassChatGPT-User (OpenAI, live fetch for users): allowed on /
User-agent: * Allow: / Disallow: /thank-you/ Disallow: /thank-you-enterprise-demo/ Disallow: /company/index/thank-you/ Disallow: /lp/adwords (23 more lines) Matching rule: "allow: /" in group "*".
PassClaudeBot (Anthropic, training): allowed on /
User-agent: * Allow: / Disallow: /thank-you/ Disallow: /thank-you-enterprise-demo/ Disallow: /company/index/thank-you/ Disallow: /lp/adwords (23 more lines) Matching rule: "allow: /" in group "*".
PassClaude-SearchBot (Anthropic, Claude search): allowed on /
User-agent: * Allow: / Disallow: /thank-you/ Disallow: /thank-you-enterprise-demo/ Disallow: /company/index/thank-you/ Disallow: /lp/adwords (23 more lines) Matching rule: "allow: /" in group "*".
PassPerplexityBot (Perplexity, search index): allowed on /
User-agent: * Allow: / Disallow: /thank-you/ Disallow: /thank-you-enterprise-demo/ Disallow: /company/index/thank-you/ Disallow: /lp/adwords (23 more lines) Matching rule: "allow: /" in group "*".
PassGoogle-Extended (Google, Gemini training control): allowed on /
User-agent: * Allow: / Disallow: /thank-you/ Disallow: /thank-you-enterprise-demo/ Disallow: /company/index/thank-you/ Disallow: /lp/adwords (23 more lines) Matching rule: "allow: /" in group "*".
PassCCBot (Common Crawl, open dataset): allowed on /
User-agent: * Allow: / Disallow: /thank-you/ Disallow: /thank-you-enterprise-demo/ Disallow: /company/index/thank-you/ Disallow: /lp/adwords (23 more lines) Matching rule: "allow: /" in group "*".
Passllms.txt found and well formed
First line: "# Zendesk.com". 1 ## sections, 388 links, 99712 bytes.
NoteNo llms-full.txt
GET /llms-full.txt returned 404.
Fix: Optional: publish /llms-full.txt with the full text of key pages for tools that want more than a map.
PassTitle, 46 characters
<title>AI-Powered Customer Service Platform | Zendesk</title>
PassMeta description, 135 characters
content="Move beyond deflection with AI agents that resolve issues end-to-end. Improve service quality, speed, and scale. Start your free trial."
PassOpen Graph tags present
og:title: AI-Powered Customer Service Platform | Zendesk og:description: Move beyond deflection with AI agents that resolve issues end-to-end. Improve service qua… og:image: https://d1eipm3vz40hy0.cloudfront.net/images/logos/favicons/zendesk-image.png
PassCanonical link set
<link rel="canonical" href="https://www.zendesk.com/">
PassLanguage declared: en-US
<html lang="en-US">
Pass1 H1 heading
<h1>AI-powered customer service platform</h1>
Pass21,799 characters of text without JavaScript
Text starts: "AI-Powered Customer Service Platform | Zendesk Skip to main content AI Summit 2026 Join over 30,000 leaders online to hear from experts at OpenAI, Lovable, AWS…"
PassSitemap found, 2 child sitemaps
robots.txt: Sitemap: https://www.zendesk.com/generated_sitemap.xml GET https://www.zendesk.com/generated_sitemap.xml returned 200.
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See how all 19 customer support sites compare: common problems, real evidence and the full table.
Scoring: llms.txt 15, JSON-LD 20, meta description 10, readable text 20, sitemap 10, AI crawler access 25. Want this page changed or removed? Email [email protected].
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