AI readiness leaderboard · Customer support

AI readiness of gorgias.com: 100/100

100/100

We checked gorgias.com on 2026-10-18 with our free checker: six scored tests plus evidence for each finding. The score reflects the site on that date. The site may have changed after that date.

Test	Result	Points
llms.txt	Yes	15 of 15
JSON-LD schema on the homepage	Yes	20 of 20
Meta description	Yes	10 of 10
Text readable without JavaScript	Yes	20 of 20
Sitemap	Yes	10 of 10
AI crawlers allowed in robots.txt	8 of 8	25 of 25

Compared with Customer support

gorgias.com ranks 3 of 19 customer support sites in this scan (ties share the order by domain name). The median score in this group is 85. 8 of 19 have an llms.txt file.

Findings with evidence

ImproveJSON-LD: 1 block, types WebPage, SoftwareApplication, Offer, AggregateRating, Organization

Organization is missing recommended logo.

Fix: Fix the listed properties, then retest at validator.schema.org.

FixServer responded in 2152 ms

Time to response headers from our checker, after 1 redirect. Final URL: https://www.gorgias.com/

Fix: Slow responses can make crawlers give up. Add page caching or a CDN in front of the homepage.

19 checks passed or noted

PassGPTBot (OpenAI, training): allowed on /

User-agent: *
Disallow: /powered-by/
Disallow: /register/demo-successfuly-scheduled/
Disallow: /airpods/
Disallow: /blog/aao-billing-update
Disallow: /demo-successfuly-scheduled/
(25 more lines)
Group "*" has no rule for /.

PassOAI-SearchBot (OpenAI, ChatGPT search): allowed on /

User-agent: *
Disallow: /powered-by/
Disallow: /register/demo-successfuly-scheduled/
Disallow: /airpods/
Disallow: /blog/aao-billing-update
Disallow: /demo-successfuly-scheduled/
(25 more lines)
Group "*" has no rule for /.

PassChatGPT-User (OpenAI, live fetch for users): allowed on /

User-agent: *
Disallow: /powered-by/
Disallow: /register/demo-successfuly-scheduled/
Disallow: /airpods/
Disallow: /blog/aao-billing-update
Disallow: /demo-successfuly-scheduled/
(25 more lines)
Group "*" has no rule for /.

PassClaudeBot (Anthropic, training): allowed on /

User-agent: *
Disallow: /powered-by/
Disallow: /register/demo-successfuly-scheduled/
Disallow: /airpods/
Disallow: /blog/aao-billing-update
Disallow: /demo-successfuly-scheduled/
(25 more lines)
Group "*" has no rule for /.

PassClaude-SearchBot (Anthropic, Claude search): allowed on /

User-agent: *
Disallow: /powered-by/
Disallow: /register/demo-successfuly-scheduled/
Disallow: /airpods/
Disallow: /blog/aao-billing-update
Disallow: /demo-successfuly-scheduled/
(25 more lines)
Group "*" has no rule for /.

PassPerplexityBot (Perplexity, search index): allowed on /

User-agent: *
Disallow: /powered-by/
Disallow: /register/demo-successfuly-scheduled/
Disallow: /airpods/
Disallow: /blog/aao-billing-update
Disallow: /demo-successfuly-scheduled/
(25 more lines)
Group "*" has no rule for /.

PassGoogle-Extended (Google, Gemini training control): allowed on /

User-agent: *
Disallow: /powered-by/
Disallow: /register/demo-successfuly-scheduled/
Disallow: /airpods/
Disallow: /blog/aao-billing-update
Disallow: /demo-successfuly-scheduled/
(25 more lines)
Group "*" has no rule for /.

PassCCBot (Common Crawl, open dataset): allowed on /

User-agent: *
Disallow: /powered-by/
Disallow: /register/demo-successfuly-scheduled/
Disallow: /airpods/
Disallow: /blog/aao-billing-update
Disallow: /demo-successfuly-scheduled/
(25 more lines)
Group "*" has no rule for /.

Passllms.txt found and well formed

First line: "# Gorgias". 5 ## sections, 49 links, 6987 bytes.

NoteNo llms-full.txt

GET /llms-full.txt returned 404.

Fix: Optional: publish /llms-full.txt with the full text of key pages for tools that want more than a map.

PassTitle, 54 characters

<title>The Conversational AI platform for Ecommerce | Gorgias</title>

PassMeta description, 150 characters

content="Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 17,000 brands and counting."

PassOpen Graph tags present

og:title: The Conversational AI platform for Ecommerce | Gorgias
og:description: Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, C…
og:image: https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/67dc2aaa397e7fd64e08d315_Home…

PassCanonical link set

<link rel="canonical" href="https://www.gorgias.com">

PassLanguage declared: en-US

<html lang="en-US">

Pass1 H1 heading

<h1>Deliver the best customer experience</h1>

Pass5,889 characters of text without JavaScript

Text starts: "The Conversational AI platform for Ecommerce | Gorgias --> Product Solutions Pricing Integrations Resources Login Book a demo Sign up free Deliver the best cus…"

PassSitemap found, 1,343 URLs

robots.txt: Sitemap: https://www.gorgias.com/sitemap.xml
GET https://www.gorgias.com/sitemap.xml returned 200.

PassHTML size 239 KB, 24 script tags

2 render-blocking scripts in <head>: https://app.optibase.io/script.js

Fix: Add defer or async to scripts in <head> that are not needed for first paint.

Is this your site? Run a fresh free check. Get the $19 deep report (up to 25 pages, 18 AI agents per path), or add an AI-ready badge after your check.

See how all 19 customer support sites compare: common problems, real evidence and the full table.

Scoring: llms.txt 15, JSON-LD 20, meta description 10, readable text 20, sitemap 10, AI crawler access 25. Want this page changed or removed? Email [email protected].

AI crawler and llms.txt updates

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