AI readiness leaderboard · Customer support
AI readiness of freshdesk.com: 85/100
85/100
We checked freshdesk.com on 2026-10-18 with our free checker: six scored tests plus evidence for each finding. The score reflects the site on that date. The site may have changed after that date.
| Test | Result | Points |
|---|---|---|
| llms.txt | No | 0 of 15 |
| JSON-LD schema on the homepage | Yes | 20 of 20 |
| Meta description | Yes | 10 of 10 |
| Text readable without JavaScript | Yes | 20 of 20 |
| Sitemap | Yes | 10 of 10 |
| AI crawlers allowed in robots.txt | 8 of 8 | 25 of 25 |
Compared with Customer support
freshdesk.com ranks 10 of 19 customer support sites in this scan (ties share the order by domain name). The median score in this group is 85. 8 of 19 have an llms.txt file.
Findings with evidence
FixNo llms.txt
GET /llms.txt returned 404.
Fix: Create /llms.txt: a # title, a > one-line summary, then ## sections that list key pages as [name](url). Draft one free at checkaiready.com/llms-txt-generator.
FixJSON-LD: 1 block, types WebPage, Organization, WebSite
Organization is missing required name. Organization is missing recommended url, logo, sameAs.
Fix: Fix the listed properties, then retest at validator.schema.org.
ImproveMeta description, 174 characters
content="Boost agent productivity and deliver seamless customer experiences with Freshdesk, an AI-powered customer service solution with omnichannel ticketing and automated workflows."
Fix: Trim to about 160 characters.
ImproveSitemap listed in robots.txt but did not load
robots.txt: Sitemap: https://www.freshworks.com/freshdesk/sitemaps.xml GET https://www.freshworks.com/freshdesk/sitemap.xml/ returned 404.
Fix: Fix the sitemap URL so it returns XML with status 200.
ImproveServer responded in 1141 ms
Time to response headers from our checker, after 1 redirect. Final URL: https://www.freshworks.com/freshdesk/
Fix: Slow responses can make crawlers give up. Add page caching or a CDN in front of the homepage.
ImproveHTML size 976 KB, 29 script tags
2 render-blocking scripts in <head>: https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js
Fix: Large HTML slows crawlers and tools with size limits. Move inline data and scripts out of the HTML.
14 checks passed or noted
PassGPTBot (OpenAI, training): allowed on /
User-agent: * Disallow: Disallow: */demo-thank-you Disallow: */thank-you Disallow: */lp/ Allow: /.well-known/assetlinks.json Group "*" has no rule for /.
PassOAI-SearchBot (OpenAI, ChatGPT search): allowed on /
User-agent: * Disallow: Disallow: */demo-thank-you Disallow: */thank-you Disallow: */lp/ Allow: /.well-known/assetlinks.json Group "*" has no rule for /.
PassChatGPT-User (OpenAI, live fetch for users): allowed on /
User-agent: * Disallow: Disallow: */demo-thank-you Disallow: */thank-you Disallow: */lp/ Allow: /.well-known/assetlinks.json Group "*" has no rule for /.
PassClaudeBot (Anthropic, training): allowed on /
User-agent: * Disallow: Disallow: */demo-thank-you Disallow: */thank-you Disallow: */lp/ Allow: /.well-known/assetlinks.json Group "*" has no rule for /.
PassClaude-SearchBot (Anthropic, Claude search): allowed on /
User-agent: * Disallow: Disallow: */demo-thank-you Disallow: */thank-you Disallow: */lp/ Allow: /.well-known/assetlinks.json Group "*" has no rule for /.
PassPerplexityBot (Perplexity, search index): allowed on /
User-agent: * Disallow: Disallow: */demo-thank-you Disallow: */thank-you Disallow: */lp/ Allow: /.well-known/assetlinks.json Group "*" has no rule for /.
PassGoogle-Extended (Google, Gemini training control): allowed on /
User-agent: * Disallow: Disallow: */demo-thank-you Disallow: */thank-you Disallow: */lp/ Allow: /.well-known/assetlinks.json Group "*" has no rule for /.
PassCCBot (Common Crawl, open dataset): allowed on /
User-agent: * Disallow: Disallow: */demo-thank-you Disallow: */thank-you Disallow: */lp/ Allow: /.well-known/assetlinks.json Group "*" has no rule for /.
PassTitle, 61 characters
<title>AI-Powered Customer Service Software | Freshdesk | Freshworks</title>
PassOpen Graph tags present
og:title: AI-Powered Customer Service Software | Freshdesk | Freshworks og:description: Boost agent productivity and deliver seamless customer experiences with Freshdesk, an AI-… og:image: https://dam.freshworks.com/asset/bd563c3a-104b-465c-a3d2-4df00116d135/FD-Omni-Homepage_OG…
PassCanonical link set
<link rel="canonical" href="https://www.freshworks.com/freshdesk/">
PassLanguage declared: en
<html lang="en">
Pass1 H1 heading
<h1>From your first AI agent to AI across customer service. We'll get you there.</h1>
Pass324,499 characters of text without JavaScript
Text starts: "AI-Powered Customer Service Software | Freshdesk | Freshworks Skip to main content The Customer Service Benchmark Report 2026 is now live. Download the report …"
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See how all 19 customer support sites compare: common problems, real evidence and the full table.
Scoring: llms.txt 15, JSON-LD 20, meta description 10, readable text 20, sitemap 10, AI crawler access 25. Want this page changed or removed? Email [email protected].
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